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NAD+ At Home Lights

Refund and Returns Policy

Thank you for shopping with us. We appreciate your business and want you to be completely satisfied with your purchase. However, if for any reason you are not satisfied with your purchase, we offer a straightforward refund policy.

 

Our Policy

 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

You may request a refund within 30 days of purchase for any of the following reasons:
1. You did not receive the product or service you ordered.
2. The product or service you received is not as described.
3. The product or service is defective or malfunctioning.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

Refunds

To request a refund, please contact us at sales@nadaid.co.uk with your order number and a brief explanation of the reason for the refund request. We will process your request and issue a refund within 7 business days of receiving your request.
Please note that we may require additional information or evidence to process your refund request. If we determine that your refund request is valid, we will issue a refund to the original payment method used for the purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@nadaid.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@nadaid.co.uk and send your item to: 55-57 Seabank Rd, Wallasey CH45 7PA

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping Returns

To return your product, you should mail your product to: 55-57 Seabank Rd, Wallasey CH45 7PA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

 

Exclusions

The following items are excluded from our refund policy:
1. Products or services that have been used, damaged, or altered by the customer.
2. Products or services that have been purchased through a third-party retailer.
3. Products or services that have been purchased more than 30 days prior to the refund request.

 

Changes to this Refund Policy

We reserve the right to modify or update this refund policy at any time without prior notice. We encourage you to review this policy periodically to stay informed of any changes.

 

Need Help?

Contact us at sales@nadaid.co.uk for questions related to refunds and returns.

 

NAD+ AT HOME Liquid

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